Refund and cancellation policy

Last updated 29 September 2026

The operator's legal name, address, grievance officer and jurisdiction are being finalised and will appear here before Patri accepts payments.

We would rather refund you than keep money you feel you should not have paid. The rules below say what is refunded automatically, what we refund on request, and how subscriptions end. “Hardly used” means you asked no more than 10 questions with the purchase.

Any question

A question that fails to get an answer is never counted: it goes back to where it came from (your plan's monthly questions, your pass, or your balance) automatically.

Question packs

• Within 14 days of buying a pack you can ask for a refund of its unused part. For example, if you used 10 of 30 questions, two-thirds of the price is refunded, and the unused questions are removed from your balance.
• After 14 days, packs are not refundable, but the questions do not expire.

A chart unlock

• Within 7 days of purchase, a full refund if the purchase is hardly used. The chart locks again.

PDF reports

• Within 14 days of purchase, a full refund if you have not downloaded the PDF.
• At any time, a full refund if the PDF is defective (for example, it does not open or is incomplete) and we cannot fix it within 7 days.

Passes (7 and 30 days)

• A pass is one payment and never renews.
• Within 7 days of purchase, a full refund if the pass is hardly used. Its remaining days and questions end with the refund.

Subscriptions (Patri Plus, Patri Scholar)

• You can cancel any time from Dashboard → Billing or the billing portal. Cancelling stops the next renewal; you keep everything until the end of the period you already paid for. There is no cancellation fee.
• Your first payment: a full refund within 7 days if the plan is hardly used. The plan ends with the refund.
• A renewal you did not mean to make: tell us within 48 hours and, if you have not used the plan since it renewed, we refund it and end the plan. In India, your bank also notifies you before each renewal debit under the e-mandate rules.
• Moving up (Plus to Scholar, monthly to yearly) applies at once and charges only the difference for the rest of the period. Moving down applies at your next renewal.
• Other renewals are not refunded, except where the law requires it or the service failed you (see below).

When the service fails you

If a paid feature did not work and we could not fix it within 7 days, we refund the affected purchase, or the affected part of a period, whenever you ask.

Charged twice or by mistake

Duplicate or mistaken charges are refunded in full, whenever you notice them.

How to ask

Write to rahulverma3d99@gmail.com from the e-mail address you bought with, and include the payment id from your receipt if you have it. We reply within 2 business days. Approved refunds are issued through Dodo Payments to the original payment method; banks usually show them within 5–10 business days. Please contact us before opening a dispute with your bank: it is faster for you.

This policy does not limit any right to a refund you have under consumer law.